Privacy Policy
This Privacy Policy is provided to all customers, so that, in the interests of transparency, they will know and understand what types of anonymous and personal information we collect, why we collect the information we do, and the uses and purposes for any information that is collected.
Visitors to the TrustEssays.com Website
Certain information is automatically collected when anyone accesses our website and/or navigates through our links and pages. This is no different than the anonymous information that is collected when individuals access any website, and the collections include the following:
- We record the fact that some has come to the site; we record the amount of time spent on the site and on the specific pages and/or links visited. This information is “thrown into the pot” of all visits and is fully anonymous; however, it allows us to generate reports on the number of visits, the time spent, and the frequency of specific page and/or link visits. The purpose of this collection is so that we may use this aggregate information to inform our improvement of our site.
- We also collect information such as which operating systems and browsers are used to access our site, so that we know from where our traffic is originating. This allows to place our marketing for the maximum impact.
At no time do we attempt to gain information on the identity of visitors to our site. In some cases, a visitor may choose to provide personal information (e.g., name, email address), as they sign up for our newsletter or to receive information regarding sales, discounts, and/or special promotions that we periodically publish.
Users of Our Services
In order to serve our customers and fulfill their orders, there is obviously personal information that must be provided by these customers, as we process and complete their orders. The following information is typically required of our customers:
- Name and contact information, to include email address and phone number. We have to have the ability to contact our customers when necessary, to obtain additional information or clarification relative to their orders, and, of course, to provide delivery of a completed order.
- All personal information that is provided during the process of order placement through the delivery is fully confidential. Our policy is quite clear: we do not share, sell, rent, or otherwise distribute any customer information with any third party – individual or organizational. This means that no one else will ever have the identity of our customers, nor will anyone ever know that a customer has used our services, unless that customer chooses to disclose such information. The only exception to this policy is in the instance of cyber-crime or fraud, in which case we do cooperate with law enforcement officials.
The purpose for the collection of personal information is communication with the customer. The company and/or the writer may have legitimate reasons, throughout the production process, to inform a customer of the need for additional order information, and, as well, to notify the customer when an order is completed and ready for delivery. Personal information is used for these purposes only, and is necessary in order to serve the customer well.
Payment for Products/Services – Privacy and Security
In order to make payment to TrustEssays.com for products and/or services, the customer will be required to submit payment information, to include credit/debit card information, PayPal account information, etc. The procedure for making online payment to our company is the same as that used by any major online retailer. All payment information is encrypted and secured through the same SSL certificated process that is used by any major retailer. TrustEssays.com does not retain any customer payment information beyond the actual payment process.
Non-Disclosure of Customer Personal and Payment Information
The customer may use our site and our services with complete confidence that his/her confidentiality and privacy is fully secure. TrustEssays.com does not, at any time share, sell, rent, or trade any customer information. No one will ever be informed of customer use of our services, including teachers, instructors and/or professors.
Likewise payment information is processed through our SSL certificate procedure and is fully encrypted at all times. We have never experienced a breach of our encryption process.
Customer Sole Ownership of Delivered Product
Once a product has been delivered to a customer, and once that customer has approved that product, it is deleted from our system in its entirety. We do no maintain any database of completed and delivered works, and the customer is guaranteed that his/her product will not be sold, transferred, shared or available for viewing by anyone else. Customers have sole ownership of their delivered works.
NOTE: If a customer’s computer, device, or email account is hacked, and personal or payment information is retrieved by said hacker, TrustEssays.com is not responsible for the results of such action. If a customer’s personal or payment information has been used by someone else to order product from us, then the customer must provide irrefutable evidence that, indeed, this did occur, prior to any refund consideration.
Customer Concerns and Questions
TrustEssays.com adheres to the highest standards of privacy and confidentiality of any online retailer. Accordingly, we take every question or complaint regarding issues of privacy and confidentiality seriously. We welcome any questions or concerns that you may have, as well as suggestions regarding improvement in this area of our operations.
If you do not feel that this Privacy Policy statement is sufficient for your needs, please feel free to contact our Customer Support Department at any time, for more detailed information regarding our collection and security policies and procedures. Such a request must be in writing, via email.
If, at any time, the personal information a customer has provided is incorrect or has changed, the customer should notify the company immediately, through an email to our Customer Support Department.
Links Disclaimer
On our website, the customer may find links to other governmental r organizational sites. When you click on those links and access another website, you understand that our Privacy Policy is no longer in effect. Once a customer navigates to another website, the Privacy Policy, as well as the Terms and Conditions of that site apply, not those of TrustEssays.com. We do not endorse, recommend, or warranty the policies, information, or privacy of any website other than our own.